Terms & Conditions
1. General
- All the orders are accepted by us only under these Terms and statutory employed. They may not be altered other than with our written agreement.
- Any quotations supplied by us will be done so in a written form and shall lapse 30 days from the quotation date.
- The customer shall be responsible to us for ensuring the accuracy of the terms of any other, including any applicable design, drawing or specification provided to us.
- All queries relating to this contract should be notified in writing to the company at the address shown on the contract.
- All goods remain the property of Signature Sofas until paid for in full.
- Fabric samples are provided for colour guidance only. Due to shade variation, the company cannot guarantee an exact colour match.
2. Manufacture
- Their nominated suppliers will use al materials of the highest reputation in the company’s product.
- In the event of materials becoming unavailable, the company apologises for any inconvenience.
- Where applicable, all orders will not be produced until credit clearance has been received.
3. Guarantee
- The products and workmanship are guaranteed in accordance with the company’s guarantee, which is 12 months as of the date of delivery.
- This guarantee is not transferable.
4. Cancellation
In the event of a cancellation of the contract being requested by the customer, the following charge will be made.
- Loss of deposit
- Loss of profit and restocking charges of the materials 40% of the order value
- All bespoke made items are non refundable. Signature Sofas defines a bespoke made item as a change of specification based on the customers requirements which can consist of a change to fabric type, fabric colour, size, depth, length of item and/or addition of any functional items such as electric charging points, recliners.
5. Delivery
- All delivery times quoted are approximate and we reserve the right to change these times without prior notice. However, we will endeavour to notify where possible.
- It is the buyer’s responsibility to ensure that the product fits into their property. However, we will endeavour to fit the product into the property if at all possible.
Delivery service A
Weekend only and within a five hour window and will cost £50 less £25 discount.
Delivery service B
Is for any nominated weekdays (excluding Bank Holiday) and within a 5 hour window and will cost £75 less £25 discount.
Delivery service C
Is for any nominated day (excluding Bank Holiday) and within a 1 hour window and will cost £100 less £25 discount.
3. The above delivery charges are subject to change if the delivery area is out of a 20 mile radius from our store.
6. Payment
- The full balance is due 21 days after the order placement date.
- Master Card and Visa Credit cards are subject to a 2% transaction Bank charge.
- Solo, Visa Delta, Maestro Debit cards DO NOT carry a bank charge.
- Bacs payment welcome, please ask for our details.
- Building Society cheques, Bankers Drafts, Credit Cards and Debit Cards require 10-14 working
- days for clearance prior to delivery.
7. Complaints
In the unlikely event of a complaint, we must be notified in writing. The liability of Signature Sofas LTD, in the event of a complaint, is limited to the value of the goods supplied.