Ideal Suite Factory Reviews

User reviews

Review Extras
Ratings (the higher the better)
Sales Experience
Quality vs Price i.e. Value
Delivery Experience
Finished Product
Customer Service
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Reviewed by Gail Edge
Overall rating 
 
5.0
Sales Experience 
 
5.0
Quality vs Price i.e. Value 
 
5.0
Delivery Experience 
 
5.0
Finished Product 
 
5.0
Customer Service 
 
5.0

Superb

From the moment we dropped into Signature Sofas we were treated with with excellent customer service from Will . He made us feel comfortable and welcome to browse and chatted to us about the selection process of anything that we required . We were able to choose the right style to suit our needs with Will expert advice and attention to detail . We chose the style , sizes made to measure ,patterns and contrasts from a vast array of excellent quality fabrics . The whole experience felt personal and not off the peg like other stores . We left optimistic and looking forward to our delivery . We have today , 8 weeks after ordering as promised , taken delivery of stunning , quality and superior sofas and accent chair . I imagine that we will have many many years of enjoying and relaxing on them . Even machine washable so no need to moan at Grandchildren . Cannot recommend Will and Signature Sofas highly enough . If you need a quality build and potential for 3O year long lasting sofa don’t go any where else

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Reviewed by Clare Smith
Overall rating 
 
5.0
Sales Experience 
 
5.0
Quality vs Price i.e. Value 
 
5.0
Delivery Experience 
 
5.0
Finished Product 
 
5.0
Customer Service 
 
5.0

Satisified customer

On my first visit the greeting from the staff was a friendly one and advice was given regarding a made to measure corner sofa. I went away to consider my options and didn't revisit for a few weeks but the staff remembered me and my requirements. I ordered some fabric samples which on arrival I paid another visit to the store. The staff were patient with me and I did not feel pressurised into placing an order. I finally made a decision on the style of sofa and the fabric and the staff helped with regards to my needs, i.e. height of cushions, arms etc and Dip visited my home to confirm the correct measurements. I then finally got round to placing my order.
The delivery went without a hiccup and the delivery men were fantastic.
Having had the sofa for a few weeks, I'm extremely satisfied with the finished product. Quality fabric, excellent fit, well made sofa.
Very happy with the whole experience and I would recommend to anyone looking for a new sofa.

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Reviewed by Alison knight
Overall rating 
 
4.8
Sales Experience 
 
5.0
Quality vs Price i.e. Value 
 
5.0
Delivery Experience 
 
4.0
Finished Product 
 
5.0
Customer Service 
 
5.0

New suite

Had a made to measure chair as I am small with a nurse’s bad back.chair has helped my back and is very comfortable thank you.i have never sat in a chair that is the right size for me so I am truly grateful.suite looks very smart and posh too in my little sitting room.i would definitely recommend coming to signature sofas especially if you have special requirements like me.

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Reviewed by Mrs.B.J.Riley
Overall rating 
 
5.0
Sales Experience 
 
5.0
Quality vs Price i.e. Value 
 
5.0
Delivery Experience 
 
5.0
Finished Product 
 
5.0
Customer Service 
 
5.0

Satisfied customer

Dip was very helpful, with advice on fabrics and measurements. The delivery men were also very helpful and polite. I am extremely happy with the finished articles. Thank you to all.

Review Extras

Location
Stafford
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Reviewed by Sajid Hussain
Overall rating 
 
5.0
Sales Experience 
 
5.0
Quality vs Price i.e. Value 
 
5.0
Delivery Experience 
 
5.0
Finished Product 
 
5.0
Customer Service 
 
5.0

Outstanding

Bespoke sofas made.
Had a large bespoke corner sofa set, including a storage box.

Very friendly and a polite team.

William from sales, Dips from behind the scenes, and even the delivery guys, awsome (im sorry I did not get thier names).

Advice given on fabrics, leathers, colours, (two tone colours) seat/back rest hight even piping.

Not only looked after me and my family with sales, EVEN took care of us on after care, going that extra mile, (THANKS DIPS and his WHOLE TEAM from behind the scenes) no questions asked.

Team kept me updated via phone calls through out even after care.

William came out to my home to give advice and take measurement.


We (my family) wife and our two kids went along to the show room a week later.

We were in the show room, for over an hour.
Advice given was outstanding.

No pressure ON SALES.

Was told by William we will enjoy our sofas.

William was not wrong, as we now spend more quality and family time together as sofas are very comfortable.

Thank you.





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