Ideal Suite Factory Reviews

User reviews

Ratings (the higher the better)
Sales Experience
Quality vs Price i.e. Value
Delivery Experience
Finished Product
Customer Service
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Reviewed by Lynn Rodgers
Overall rating 
 
3.4
Sales Experience 
 
5.0
Quality vs Price i.e. Value 
 
3.0
Delivery Experience 
 
5.0
Finished Product 
 
3.0
Customer Service 
 
1.0

Disappointed in Cannock

The sales process was excellent. I was given a delivery date of up to 17 weeks and paid my deposit. About 11 weeks later I was told my delivery date would be the following week and would I come in to make my final payment, which I did, by Debit Card. A few days later I received a phone call to say the delivery date was incorrect and would not be for another 5/6 weeks. My final payment was not refunded. However, I must add that I did not ask for a refund, but the offer would have been nice. I wondered if the early request for payment was due to the year end accounts which would have been due about 4 weeks later. The delivery was finally arranged - no problems. Unfortunately
when I sat on the leather sofa and chair it was so hard and my feet did not touch the floor not at all like the lovely sofa and chair I had sat on in the Showroom.
I complained. We came to an agreement that my sofa and chair would be exchanged for the display suite in the Showroom. By this time I had sold my own leather suite and it had been collected leaving me without any seating. This was very upsetting and as a pensioner I could have done without the upset. The outcome of this story is that I have
paid full price for a 3 year old display suite and at no time was any compensation offered - not even a bunch of flowers. Customer Service - What customer Service?
An apology would have been nice. This could have been sorted to everyones satisfaction - Shame on you!

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Reviewed by Andrew Nicholls
Overall rating 
 
4.6
Sales Experience 
 
5.0
Quality vs Price i.e. Value 
 
5.0
Delivery Experience 
 
4.0
Finished Product 
 
5.0
Customer Service 
 
4.0

Still Going Strong

I've come to this web site as I brought a Sherwood leather sofa in 2003 from these people. I still have it and it has been used as the daily sofa since. It looks pristine! Yes after 14 years its looks fab still. No tears, no fadding, no cracking. The foam in the arms has gone a bit soft but that would be my only grumble, and after all all this time hey. We still love sitting on it. It was dear for me all those years back, but overall it has lasted wonderfully - and having done so was money well spent in the end. I was thinking of getting a second one to match now I've moved, hence my return to see what they have. If the quality is still the same all these years on, they are brill. They were late delivering it back then, but it was worth the wait. Thankyou for a great product thats lasted.

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Reviewed by Debra quinney
Overall rating 
 
5.0
Sales Experience 
 
5.0
Quality vs Price i.e. Value 
 
5.0
Delivery Experience 
 
5.0
Finished Product 
 
5.0
Customer Service 
 
5.0

Excellent service

Just received my new suite and I love it.The service from the start in the showroom to the delivery men was first rate will deffinitley be recommending you to all my friends and family .Thankyou

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Reviewed by Margaret
Overall rating 
 
5.0
Sales Experience 
 
5.0
Quality vs Price i.e. Value 
 
5.0
Delivery Experience 
 
5.0
Finished Product 
 
5.0
Customer Service 
 
5.0

New sofa

We were recommended to ideal suites factory and purchased a new sofa,we was really pleased with the service and delivery.we will recommend you to our family and friends as the furniture is high quality and the salesman William was a pleasure to deal with.

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Reviewed by Maureen Fogarty
Overall rating 
 
5.0
Sales Experience 
 
5.0
Quality vs Price i.e. Value 
 
5.0
Delivery Experience 
 
5.0
Finished Product 
 
5.0
Customer Service 
 
5.0

Great service

We purchased a leather suite from Ideal Suites 17 years ago the quality was amazing and as worn well over the years we purchased a new one had delivery last week 25/11/15 we are so pleased with it. The service we received off William was exceptional second to none in fact he helped to choose the style we required I would thoroughly recommend anyone to visit the showroom you will be well looked after great customer service
.

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