Ideal Suite Factory Reviews

User reviews

Ratings (the higher the better)
Sales Experience
Quality vs Price i.e. Value
Delivery Experience
Finished Product
Customer Service
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Reviewed by shaf and shah
Overall rating 
 
5.0
Sales Experience 
 
5.0
Quality vs Price i.e. Value 
 
5.0
Delivery Experience 
 
5.0
Finished Product 
 
5.0
Customer Service 
 
5.0

Amazing team and service

Absolute pleasure to deal with william and pav at their moseley store. Both gentleman have exceeded our expectations and delivered to us amazing bespoke sofa suites. Pav is delightful to deal with and really understands the style and design you want , will go out his way to make sure you are happy with the result. William is one of a kind, he is very creative and offers the best advice he can when designing your living space, a design master who has natural flair in his approach!!!!! both myself and wife will always go back to re order new items for our home, quality is second to none.

Brillaint team!!!

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Reviewed by Robert yates
Overall rating 
 
4.6
Sales Experience 
 
5.0
Quality vs Price i.e. Value 
 
4.0
Delivery Experience 
 
5.0
Finished Product 
 
5.0
Customer Service 
 
4.0

Amazing bespoke sofa

Fantastic company we had an extremely difficult challenge of a large corner c section sofa required 10ftx14ftx10ft no their company could do it William and pav at Birmingham store designed and modified it to fit into a lift to go into our apartment on the 3 rd floor
They designed in section to our requirements and colour choice they have the viggest selection of fabrics
We would recommend to anyone well worth the visit

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Reviewed by Surinder Chauhan
Overall rating 
 
5.0
Sales Experience 
 
5.0
Quality vs Price i.e. Value 
 
5.0
Delivery Experience 
 
5.0
Finished Product 
 
5.0
Customer Service 
 
5.0

This experience has been 100% positive

Actually if I could I'd rate the customer service at a 6! Will and Pav were absolutely superb. Will's design experience and obvious love of what he does was incredibly helpful in helping us build the precise product we both needed and wanted. Once the chairs arrived they were precisely as Will had promised and he continued the customer service with a couple of follow up calls just to make sure we were satisfied with the whole experience. He dealt with me and my son with respect and care. Honestly I can't speak highly enough of the whole experience

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Reviewed by Lynn Rodgers
Overall rating 
 
3.4
Sales Experience 
 
5.0
Quality vs Price i.e. Value 
 
3.0
Delivery Experience 
 
5.0
Finished Product 
 
3.0
Customer Service 
 
1.0

Disappointed in Cannock

The sales process was excellent. I was given a delivery date of up to 17 weeks and paid my deposit. About 11 weeks later I was told my delivery date would be the following week and would I come in to make my final payment, which I did, by Debit Card. A few days later I received a phone call to say the delivery date was incorrect and would not be for another 5/6 weeks. My final payment was not refunded. However, I must add that I did not ask for a refund, but the offer would have been nice. I wondered if the early request for payment was due to the year end accounts which would have been due about 4 weeks later. The delivery was finally arranged - no problems. Unfortunately
when I sat on the leather sofa and chair it was so hard and my feet did not touch the floor not at all like the lovely sofa and chair I had sat on in the Showroom.
I complained. We came to an agreement that my sofa and chair would be exchanged for the display suite in the Showroom. By this time I had sold my own leather suite and it had been collected leaving me without any seating. This was very upsetting and as a pensioner I could have done without the upset. The outcome of this story is that I have
paid full price for a 3 year old display suite and at no time was any compensation offered - not even a bunch of flowers. Customer Service - What customer Service?
An apology would have been nice. This could have been sorted to everyones satisfaction - Shame on you!

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Reviewed by Andrew Nicholls
Overall rating 
 
4.6
Sales Experience 
 
5.0
Quality vs Price i.e. Value 
 
5.0
Delivery Experience 
 
4.0
Finished Product 
 
5.0
Customer Service 
 
4.0

Still Going Strong

I've come to this web site as I brought a Sherwood leather sofa in 2003 from these people. I still have it and it has been used as the daily sofa since. It looks pristine! Yes after 14 years its looks fab still. No tears, no fadding, no cracking. The foam in the arms has gone a bit soft but that would be my only grumble, and after all all this time hey. We still love sitting on it. It was dear for me all those years back, but overall it has lasted wonderfully - and having done so was money well spent in the end. I was thinking of getting a second one to match now I've moved, hence my return to see what they have. If the quality is still the same all these years on, they are brill. They were late delivering it back then, but it was worth the wait. Thankyou for a great product thats lasted.

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