Ideal Suite Factory Reviews

User reviews

Ratings (the higher the better)
Sales Experience
Quality vs Price i.e. Value
Delivery Experience
Finished Product
Customer Service
Comments
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Reviewed by Hannah
Overall rating 
 
5.0
Sales Experience 
 
5.0
Quality vs Price i.e. Value 
 
5.0
Delivery Experience 
 
5.0
Finished Product 
 
5.0
Customer Service 
 
5.0

Great bespoke sofa

Very pleased with the quality of my bespoke sofa. It was designed to my specifications including the height, back and arms of the sofa. Also appreciated it being made in two separate parts to ensure it would go up the stairs to my apartment. Thanks to Will designing and helping to create my perfect sofa!

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Reviewed by Sarah Taylor
Overall rating 
 
5.0
Sales Experience 
 
5.0
Quality vs Price i.e. Value 
 
5.0
Delivery Experience 
 
5.0
Finished Product 
 
5.0
Customer Service 
 
5.0

Beautiful furniture

Beautiful corner sofa and cuddle chair delivered.

So pleased with the furniture. Can see and feel the quality of workmanship, something you wouldn't get from those stores that advertise on TV!

Our sofas were made to our requested specification, the height of the arms and backs made to suit us.

Will at the Birmingham store was fabulous and helped us to visualise the furniture in the living room prior to ordering. There is a large choice of materials and colours to select from too.

Have already recommended Will and Signature Sofas to several people and we will never now go anywhere else!

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Reviewed by shaf and shah
Overall rating 
 
5.0
Sales Experience 
 
5.0
Quality vs Price i.e. Value 
 
5.0
Delivery Experience 
 
5.0
Finished Product 
 
5.0
Customer Service 
 
5.0

Amazing team and service

Absolute pleasure to deal with william and pav at their moseley store. Both gentleman have exceeded our expectations and delivered to us amazing bespoke sofa suites. Pav is delightful to deal with and really understands the style and design you want , will go out his way to make sure you are happy with the result. William is one of a kind, he is very creative and offers the best advice he can when designing your living space, a design master who has natural flair in his approach!!!!! both myself and wife will always go back to re order new items for our home, quality is second to none.

Brillaint team!!!

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Reviewed by Robert yates
Overall rating 
 
4.6
Sales Experience 
 
5.0
Quality vs Price i.e. Value 
 
4.0
Delivery Experience 
 
5.0
Finished Product 
 
5.0
Customer Service 
 
4.0

Amazing bespoke sofa

Fantastic company we had an extremely difficult challenge of a large corner c section sofa required 10ftx14ftx10ft no their company could do it William and pav at Birmingham store designed and modified it to fit into a lift to go into our apartment on the 3 rd floor
They designed in section to our requirements and colour choice they have the viggest selection of fabrics
We would recommend to anyone well worth the visit

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Reviewed by Surinder Chauhan
Overall rating 
 
5.0
Sales Experience 
 
5.0
Quality vs Price i.e. Value 
 
5.0
Delivery Experience 
 
5.0
Finished Product 
 
5.0
Customer Service 
 
5.0

This experience has been 100% positive

Actually if I could I'd rate the customer service at a 6! Will and Pav were absolutely superb. Will's design experience and obvious love of what he does was incredibly helpful in helping us build the precise product we both needed and wanted. Once the chairs arrived they were precisely as Will had promised and he continued the customer service with a couple of follow up calls just to make sure we were satisfied with the whole experience. He dealt with me and my son with respect and care. Honestly I can't speak highly enough of the whole experience

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