Ideal Suite Factory Reviews

User reviews

Ratings (the higher the better)
Sales Experience
Quality vs Price i.e. Value
Delivery Experience
Finished Product
Customer Service
Comments
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Reviewed by Mrs.B.J.Riley
Overall rating 
 
5.0
Sales Experience 
 
5.0
Quality vs Price i.e. Value 
 
5.0
Delivery Experience 
 
5.0
Finished Product 
 
5.0
Customer Service 
 
5.0

Satisfied customer

Dip was very helpful, with advice on fabrics and measurements. The delivery men were also very helpful and polite. I am extremely happy with the finished articles. Thank you to all.

Review Extras

Location
Stafford
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Reviewed by Sajid Hussain
Overall rating 
 
5.0
Sales Experience 
 
5.0
Quality vs Price i.e. Value 
 
5.0
Delivery Experience 
 
5.0
Finished Product 
 
5.0
Customer Service 
 
5.0

Outstanding

Bespoke sofas made.
Had a large bespoke corner sofa set, including a storage box.

Very friendly and a polite team.

William from sales, Dips from behind the scenes, and even the delivery guys, awsome (im sorry I did not get thier names).

Advice given on fabrics, leathers, colours, (two tone colours) seat/back rest hight even piping.

Not only looked after me and my family with sales, EVEN took care of us on after care, going that extra mile, (THANKS DIPS and his WHOLE TEAM from behind the scenes) no questions asked.

Team kept me updated via phone calls through out even after care.

William came out to my home to give advice and take measurement.


We (my family) wife and our two kids went along to the show room a week later.

We were in the show room, for over an hour.
Advice given was outstanding.

No pressure ON SALES.

Was told by William we will enjoy our sofas.

William was not wrong, as we now spend more quality and family time together as sofas are very comfortable.

Thank you.





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Reviewed by Hannah
Overall rating 
 
5.0
Sales Experience 
 
5.0
Quality vs Price i.e. Value 
 
5.0
Delivery Experience 
 
5.0
Finished Product 
 
5.0
Customer Service 
 
5.0

Great bespoke sofa

Very pleased with the quality of my bespoke sofa. It was designed to my specifications including the height, back and arms of the sofa. Also appreciated it being made in two separate parts to ensure it would go up the stairs to my apartment. Thanks to Will designing and helping to create my perfect sofa!

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Reviewed by Sarah Taylor
Overall rating 
 
5.0
Sales Experience 
 
5.0
Quality vs Price i.e. Value 
 
5.0
Delivery Experience 
 
5.0
Finished Product 
 
5.0
Customer Service 
 
5.0

Beautiful furniture

Beautiful corner sofa and cuddle chair delivered.

So pleased with the furniture. Can see and feel the quality of workmanship, something you wouldn't get from those stores that advertise on TV!

Our sofas were made to our requested specification, the height of the arms and backs made to suit us.

Will at the Birmingham store was fabulous and helped us to visualise the furniture in the living room prior to ordering. There is a large choice of materials and colours to select from too.

Have already recommended Will and Signature Sofas to several people and we will never now go anywhere else!

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Reviewed by shaf and shah
Overall rating 
 
5.0
Sales Experience 
 
5.0
Quality vs Price i.e. Value 
 
5.0
Delivery Experience 
 
5.0
Finished Product 
 
5.0
Customer Service 
 
5.0

Amazing team and service

Absolute pleasure to deal with william and pav at their moseley store. Both gentleman have exceeded our expectations and delivered to us amazing bespoke sofa suites. Pav is delightful to deal with and really understands the style and design you want , will go out his way to make sure you are happy with the result. William is one of a kind, he is very creative and offers the best advice he can when designing your living space, a design master who has natural flair in his approach!!!!! both myself and wife will always go back to re order new items for our home, quality is second to none.

Brillaint team!!!

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